Privacy policy

At VORFEL, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, or communicate with us.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

Depending on how you interact with VORFEL, we may collect the following information:

Information You Provide

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect:

Full name
Email address
Phone number
Billing and shipping address
Order and purchase information
Account information, where applicable
Communications you send to us
Information you provide when requesting an exchange, reporting a damaged product, or contacting customer support

We only request information that is reasonably necessary to provide our products and services.

Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method used, payment providers may collect and process payment information such as card or transaction details.

VORFEL does not intentionally store complete credit or debit card numbers on its own systems. Payment information is handled by the applicable payment provider according to its own privacy policy and security practices.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Referring website or source
Date and time of visits
General website usage information

This information may be used to maintain website security, improve website functionality, understand how visitors use our website, and troubleshoot technical issues.

3. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders.
Arrange delivery of your purchases.
Send order confirmations and shipping updates.
Communicate with you regarding your orders or account.
Process exchanges and handle customer service requests.
Respond to questions, complaints, or other communications.
Maintain and improve our website and services.
Detect, prevent, and investigate fraud or unauthorized activity.
Maintain website security.
Comply with applicable legal and regulatory requirements.
Send promotional or marketing communications where permitted and, where required, with your consent.

4. Order & Delivery Information

When you place an order, certain information must be shared with relevant service providers in order to fulfill and deliver your purchase.

This may include your:

Name
Phone number
Delivery address
Order details

Such information may be shared with our courier and delivery partners solely as reasonably necessary to fulfill and deliver your order.

5. WhatsApp & Customer Communications

Where you choose or consent to communicate with VORFEL through WhatsApp, email, telephone, or other communication channels, we may use the information you provide through those channels to respond to your inquiries, provide customer support, confirm orders, provide delivery updates, or otherwise assist you.

Third-party communication platforms may process information according to their own privacy policies and terms.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, maintain security, and improve your shopping experience.

Cookies may allow us to recognize your browser and remember certain information between visits.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

7. Analytics & Third-Party Services

We may use third-party services to help us operate, secure, analyze, and improve our website and services.

These services may collect information about how visitors interact with our website, subject to their own privacy policies and applicable laws.

Third-party services may include:

Payment processors
Courier and delivery providers
Website hosting providers
Analytics services
Customer communication platforms
Marketing or advertising services, where applicable

We do not authorize third parties to use your personal information for purposes unrelated to the services they provide to VORFEL, except where otherwise permitted or required by law.

8. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Fulfill orders and provide customer support.
Maintain transaction and business records.
Resolve disputes.
Prevent fraud and misuse.
Comply with applicable legal, tax, accounting, or regulatory obligations.

When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal requirements.

10. Sharing of Personal Information

VORFEL does not sell your personal information.

We may share information with trusted third parties when reasonably necessary to operate our business and provide our services, including:

Payment providers
Courier and delivery partners
Website hosting and technology providers
Analytics providers
Customer support and communication services
Professional advisers where necessary
Government authorities or law enforcement where required by applicable law

We only share information to the extent reasonably necessary for the relevant purpose.

11. Marketing Communications

If you have opted in to receive promotional communications from VORFEL, we may send you information about new products, collections, promotions, or other brand updates.

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the communication.

Transactional communications, such as order confirmations, delivery updates, and important account or service notices, may still be sent when necessary to fulfill your order or provide our services.

12. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases or use our services independently.

We do not knowingly collect personal information from children for the purpose of selling products or providing services without appropriate authorization.

If you believe a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

13. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, which may include the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information where legally applicable.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Request information about how your personal information is processed.

To make a privacy-related request, please contact us using the details below.

We may need to verify your identity before processing certain requests.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

VORFEL is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party websites or services you choose to use.

15. International Data Transfers

Some of our service providers may process or store information outside Pakistan or outside the country where you are located.

Where applicable, information may therefore be transferred to and processed in other jurisdictions in connection with the services we use to operate VORFEL.

By using our website and providing your information, you acknowledge that such transfers may occur, subject to applicable law and appropriate safeguards where required.