Orders
How can I place an order?
Browse our collection, select your preferred product and size, add it to your cart, and proceed to checkout. Follow the instructions to provide your delivery and contact information and complete your order.
Will I receive an order confirmation?
Yes. Once your order has been successfully placed, you will receive an order confirmation through email or WhatsApp, where applicable.
Can I change or cancel my order after placing it?
Please contact our customer care team as soon as possible if you need to make a change or cancel an order. We cannot guarantee that changes or cancellations can be made once an order has entered processing or been dispatched.
Can I order multiple products in one order?
Yes. You can add multiple products and sizes to your cart before completing your purchase.
Shipping & Delivery
Do you offer free shipping?
Yes. VORFEL currently offers free shipping across Pakistan on eligible orders.
How long does it take for my order to be dispatched?
Most orders are processed and dispatched within 1–2 business days.
Orders placed on weekends or public holidays are processed on the next business day.
How long does delivery take?
Delivery time depends on your location and the courier service. Once your order has been dispatched, you will receive tracking information where available.
How can I track my order?
Once your order has been dispatched, your tracking information will be sent to you through email, SMS, WhatsApp, or another available contact method.
Please allow up to 48 hours for tracking information to become active or update.
Do you ship across Pakistan?
Yes. VORFEL ships nationwide across Pakistan, subject to courier availability for the destination.
What if my order is delayed?
Delivery delays can occasionally occur due to weather, courier disruptions, public holidays, high-volume periods, incorrect delivery information, or other unforeseen circumstances.
If your order is significantly delayed, contact our customer care team and we will assist you with tracking it.
Exchanges & Returns
Do you offer refunds?
No. All sales are final and we do not offer refunds.
Can I exchange my purchase?
Yes. Eligible purchases may be exchanged within 14 days of delivery for online orders or 14 days of purchase for in-store purchases.
The product must be unused, unworn, unwashed, unaltered, and undamaged, with all original tags and packaging intact.
Can I exchange an item if I change my mind?
Yes, provided the item meets our exchange requirements and is within the applicable exchange period.
However, shipping charges will apply to exchanges resulting from a change of mind, change of size, change of preference, or any reason unrelated to a product defect or error by VORFEL.
What if I receive a damaged or defective product?
Please contact us within 3 days of delivery for online orders or within 3 days of purchase for in-store purchases.
Please provide your order number or receipt and clear photographs showing the issue.
If the claim is verified and approved, VORFEL will cover the applicable shipping costs for the exchange.
Can I exchange sale or promotional items?
No. Products purchased during sales, promotions, or special offers are not eligible for exchange, unless otherwise stated by VORFEL.
What condition must an item be in to qualify for an exchange?
Items must be:
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Unused and unworn
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Unwashed
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Unaltered
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Undamaged
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Free from stains, marks, odors, or other signs of use
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Returned with all original tags and packaging
How long does an exchange take?
Claims and exchange requests may take up to 3 weeks to review and process.
Approved exchanges are also subject to product availability.
Products & Sizing
How do I choose the right size?
Please refer to the size guide provided on the relevant product page before placing your order.
If you are unsure about your size, contact our customer care team before ordering.
Will the product look exactly like the pictures?
We make every effort to accurately represent our products. However, slight differences in color or appearance may occur due to lighting, photography, fabric characteristics, embroidery, printing, and individual screen settings.
Are VORFEL products made with original designs?
VORFEL products may feature original VORFEL design elements as well as certain design elements that are lawfully available for public or commercial use.
VORFEL does not claim exclusive ownership of design elements that belong to another party or are made available for general use.
Care & Product Information
How should I care for my VORFEL products?
Please follow the care instructions provided with your product. Proper washing, drying, ironing, and storage will help maintain the quality and appearance of your garment.
Can I iron directly over the embroidery or printed design?
Follow the care instructions provided with your garment. As a general precaution, do not place a hot iron directly over embroidery, prints, or other decorative elements unless the product's care instructions specifically permit it.
Customer Support
How can I contact VORFEL?
You can contact our customer care team through:
Email: support@vorfel.com
Phone: [Phone Number]
Customer Care Hours: 11:00 AM – 6:00 PM, Monday – Friday
How quickly will customer support respond?
We aim to respond to customer inquiries as soon as reasonably possible during our customer care hours.
What information should I provide when contacting customer support?
For order-related inquiries, please include your order number, full name, and the relevant details of your request. For damaged-product claims, please also provide clear photographs of the product and packaging where applicable.